Info & Conditions

Included Services

  • Finnish sauna, steam bath, infrared lounger, Kneipp basin and a tea corner.
  • The saunas will be operating everyday:
  • in winter from 15:30 to 19:00 and in summer 16:00 to 19:00
  • Panorama Relax Point with view of the Dolomites. On the comfortable relax loungers and sofa you can relax in front of an electric effect fireplace and unwind after a hard day's work.
  • Open daily from 10 am to 20 pm.
  • No bathrobe is provided, you are welcome to rent a bathrobe for a fee of Euro 10,00.
  • Children under 14 years old are not allowed in the sauna area.
  • One parking space per room in the garage (max. height 2.20 m)
  • Val Gardena Mobil Card (free use for all ski and public busses)
  • Val Gardena Active
  • Garden with lawn and sun loungers.
  • Only in winter : Ski room with private and heated lockers, where you can easily store your ski equipment. ( access control and video surveillance )

 

Tourist Tax

Persons aged 14 years and over have to pay in all south tyrolean tourist
accommondation a tourist tax of € 2,00 per person per night.
This fees is not included in the total price of your stay.

 

Special Prices

Reduction for the third person in the room

  • 0-2 years € 10,00 / day
  • 0-6 years -50%
  • 6-12 years -30%
  • over 13 years - 20%

Surcharge double room for single use depending on the season +50 til +70%.

 

Dogs , pets or other animals are not allowed.

 

Deposit

In order to make a binding reservation, we kindly ask you to send us a deposit of 30% (netto)of the total amount of the room by bank transfer. Please note that any bank charges are at your expense. The deposit is considered as a guarantee for the confirmation of the room for both parties. In case of cancellation, the deposit will not be refunded. We suggest you arrange a cancellation insurance.

 

The special Covid cancellation rules for the summer 2021

We are happy to see you are looking forward to your next vacation in the Dolomites and we understand there is a lot of uncertainty attached to this deisre. To help you arrange your travel plans we have revised the cancellation policy for the summer 2021: free cancellation till 21 days before arrival (the deposit could be refunded or credited to a future stay within one year) and free cancellation in every moment in case of COVID 19 contraction and/or restrictions.

 

Good to know

Check-in time:On the day of your arrival the rooms are guaranteed from 14.00 o’clock onwards.

If you arrive after 19.00 o’clock, we please ask you to contact us.

Late Check-in: for a late check-in after 22.30 an extra charge of € 30,00 per room applies.

Check-out: The day of your departure the room has to be free at 10.00 o’clock.

Room reservation: All the rooms are non-smoking areas.It is forbidden to smoke in the room.The pictures shown on our website are examples of your possible accomodation but they are non-binding.Therefore it is not possible to choose the floor, the room or the parking space in the garage.

Meals: meals or services which have not been made use of will not be refunded.

Garage: we offer one free parking space per room. For any additional cars per room a parking space will not be guaranteed or a € 20,00 fee will be charged.

Get back what you forgot

To reclaim items that were forgotten at the hotel, please click on the link below.

Trip Cancellation Insurance

Please do not forget to think about taking out travel insurance. Occasionally, something can happen before the start of a trip. With our trip cancellation insurance you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by the Europäische Reiseversicherung's travel insurance  

Mandatory information according to the EU-Regulation N. 524/2013 of the European Parliament and of the Council Platform for online dispute resolution for consumer disputes (ODR) to the European Commission: ec.europa.eu/consumers/odr/